Quality Control
Management and Supervision
In order to maintain the highest standards of cleaning Scott & Sons places a great emphasis on the supervision of the total contract.
We will assess your facility individaully, work out your requirements and ensure that the contract is under the regular supervision of one of our experienced Area Managers.
Quality Assurance
Our aim is to ensure a consistent, high level of service for our
client by the completion of regular paperwork and close on-going
monitoring throughout the term of the contract. In addition, random
spot checks will be undertaken to ensure that all areas of work
meet our own and our clients expectations.
Our Quality Policy
The Directors and Management of Scott and Sons Ltd are fully
committed to not only meeting, but exceeding the needs of all our
clients, be they corporate or individual. To acheive this goal, we
recognise the need to recruit, train and retain the best staff
available. This is made possible by our committment to aid the
continuous development of our staff at all levels and our ongoing
monitoring and training procedures.
We ensure that our committment to a quality service is comunicated to all levels of our staff. We undertake the following Quality Policy:
- Monthly Meetings with Clients
- Key Performance Indicators and Service Level Agreements completed
- Health & Safety Training Documents completed
- Area Manager to visit premises
- Site Supervisor on larger contracts, to maintain standards of work and day to day running of service
- Directors to meet with clients on a regular basis
- Area Manager to be available at all times for emergency's or back-up
- Timesheets to be completed by cleaning operatives
In this way we can ensure a quality of service for our clients that we, and they, can be proud of.