Customer Care
Essential Criteria
The production of and adherence to a detailed schedule of works to be undertaken will ensure that our customers needs are met and our staff are fully aware of their duties. This Service Level Agreement will ensure that our client receives the best possible Customer Care. We undertake a proactive approach to potential areas of concern at our clients premises and always try to deal with issues before they arise.
We establish regular and documented contact with all our clients
to ensure adherence to our Service Level Agreements and maximum
customer satisfaction.
First Impressions
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We believe that our clients deserve the maximum possible levels
of service. We are committed to delivering that service every day
by ensuring that our customers, their personnel, visitors and
clients receive the highest levels of attention to detail,
communication, courtesy and professionalism possible. We believe
that our staff are not only our biggest asset but are Scott &
Sons ambassadors and we expect them to behave as such at all
times.
Customer Care Policy
We strongly believe that our clients rightly deserve and expect the highest possible levels of Customer Care. We will continue to pursue excellence in this field by demanding that all our staff display the utmost levels of professionalism, honesty and integrity at all times.